Refund and Cancellation Policy | MahaSarav (महासराव)

Refund and Cancellation Policy (रिफंड व रद्दीकरण धोरण)

Effective Date: September 01, 2026 | Platform: MahaSarav (महासराव)

    ⚡ Instant Electronic Delivery Notice

    MahaSarav provides online mock tests, test series, and downloadable/in-app educational PDF notes. Because access to all purchased materials is granted immediately and electronically upon payment confirmation, please read our refund eligibility terms carefully prior to purchasing.

1. Refund Eligibility Criteria

We offer full or partial refunds exclusively under the following verified circumstances:

A. Duplicate / Multiple Debits: If your bank account or UPI wallet was debited more than once for the same test series due to a network glitch, gateway timeout, or dual click, the extra amount will be refunded. (Most duplicate transactions are detected and auto-reversed by the payment gateway within 24 to 48 hours).
B. Technical Platform Failure: If a proven technical defect on our Platform completely prevents you from accessing the purchased test series, and our technical support team is unable to resolve the issue within 48 hours of your written complaint.
C. Timely Claim: The refund request must be submitted within 7 calendar days of the original transaction date.

2. Non-Refundable Situations

Refunds will NOT be granted in the following scenarios:

Attempted Tests: Any test series where one or more tests have been opened, attempted, submitted, or viewed.
Downloaded Study Notes: Once PDF study materials or answer keys have been accessed or downloaded.
Accidental Purchase or Change of Mind: Requests based on personal change of exam plans, purchase of the wrong test series, or dissatisfaction with self-study discipline once the product has been accessed.
Expired Claims: Any request submitted after 7 calendar days from the purchase date.
Device Incompatibility / Local Network Failure: Failure to take tests resulting from poor local internet connectivity, outdated personal hardware, or rooted/jailbroken devices violating app integrity.
Violations of Terms: Accounts suspended or terminated due to cheating, scraping, screen recording, or unauthorized credential sharing.

3. Cancellation Policy

Since paid test series are one-time purchases for fixed validity periods (and not recurring auto-debit subscriptions), no future subscription cancellations are necessary. You can choose whether or not to renew or purchase subsequent test series.

4. Refund Request Procedure

To submit a valid refund request, please follow these steps:

Send an email from your registered email address to [email protected].
Use the subject line: "Refund Request - [Your Order ID]".
Include the following details in your email:
- Full Name and 10-digit registered mobile number.
- Name of the purchased Test Series.
- Date and amount of the transaction.
- Cashfree / UPI Payment Reference / Transaction ID and screenshot of the payment receipt.
- Clear explanation of the technical reason or duplicate debit.

5. Review & Processing Timelines

Review: Our support and accounts team will review and verify your request within 2 business days.
Processing: Once approved, the refund is initiated directly to your original payment method (Bank Account, UPI, or Card via Cashfree Payments).
Credit Timeline: Banks and payment gateways typically credit the refunded amount back to your account within 5 to 7 business days depending on your banking institution.

6. Need Help?

If you have any questions regarding our refund policy, please contact our support desk:

Email: [email protected]
Escalations: [email protected]
Support Hours: Monday to Saturday, 9:30 AM – 6:30 PM IST